Terms and conditions

1. The service

Correntinos Rafting is a brand of Turismo Aventura Y Recreacion Spa (Chilean tax ID 77.795.387-7), registered at Nevados Lonquimay 3816, Temuco, Chile. These terms govern bookings made on this site.

Correntinos Rafting offers guided rafting descents on the Bueno River, based in Puerto Nuevo, La Unión, Los Ríos Region, Chile. The experience includes transport from the base, full technical gear, water shoes, certified guides, motorboat ride, local snack, photos and videos of the descent, changing rooms and guarded parking.

Departures are daily at 9:00 am and 3:00 pm, from September to June, booking required.

2. Bookings and payments

A booking is confirmed once the payment gateway approves the payment. You can pay 100% online or pay a 50% deposit when booking and the balance before launching.

A booking with pending payment holds the places for 15 minutes. If payment is not completed within that time, the booking expires and the places are released.

Corporate rates and agreements for companies, schools, delegations and study trips are arranged by direct quote.

3. Requirements

Minimum age 8, maximum age 75. The activity is not allowed during pregnancy.

The person making the booking must declare whether any participant has a medical condition. Correntinos may refuse boarding if declared or evident health conditions put the participant or the group at risk, applying the rescheduling policy.

4. Safety

All participants must attend the technical and safety briefing, wear the gear provided throughout the activity and follow the guides' instructions.

If weather or river conditions don't allow a safe run, Correntinos may suspend or reschedule the departure. In that case, guaranteed priority rescheduling is offered at no cost.

5. Changes and cancellations

Date changes and refunds are governed by our Cancellation policy, which is part of these terms.

6. Photos and videos

The photos and videos of the descent are delivered to participants.

We may use photos and videos of our trips on our social media and on this website. If you prefer not to appear, tell your guide before boarding or email correntinosrafting@gmail.com and we will remove the images you appear in.

For minors, the adult who made the booking can request the same on their behalf.

7. Contact

For any questions about these terms, write to correntinosrafting@gmail.com or WhatsApp +56 9 7885 1069.